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A professional code of ethics and conduct is a set of principles and rules that guide the behavior and decision-making of individuals and organizations in a specific profession or industry. A code of ethics and conduct aims to promote high standards of practice, integrity, competence, accountability, and public trust. A code of ethics and conduct may also address issues such as confidentiality, conflicts of interest, social responsibility, diversity, and human rights.
A professional code of ethics and conduct can benefit both the professionals and the public they serve.
A professional code of ethics and conduct can benefit both the professionals and the public they serve.
For professionals, a code of ethics and conduct can help them to:
- Clarify their roles and responsibilities
- Enhance their reputation and credibility
- Resolve ethical dilemmas and conflicts
- Improve their performance and quality of work
- create a cooperative and professional atmosphere
For the public, a code of ethics and conduct can help them to:
- Identify and evaluate the qualifications and competence of professionals
- Expect fair and respectful treatment from professionals
- Report and seek redress for any misconduct or malpractice by professionals
- Trust and rely on the services provided by professionals
Professionals should regularly review and update their codes of ethics and conduct to ensure their relevance and effectiveness.
General Guidelines of Conduct
Employees Shall:
- Deliver a high-quality, responsible, and effective service with integrity.
- Not abuse the authority that he or she has as an employee, in dealings with customers and other employees reporting to him /her.
- Exercise any judgment in the execution of duties, treat every customer with discretion, fairness, and impartiality.
- Performing all their duties impartially without favouring any customer and without regard to status, sex, race, religion, political beliefs or aspirations.
- acting with integrity, decency, openness, and accountability.
- Giving each person the same respect and objectivity..
- Exercising any discretion granted to them wisely, rationally, fairly, and sensibly.
- Any offers of bribes or other forms of corruption should be rejected and reported.
- Refrain from making wrong declaration to the organization, other employees or customers.
- In their private life behave in a manner, which does not bring discredit to or impair the dignity or reputation of the organization.
- In all work-related tasks, strive for the greatest levels of performance, interpersonal interaction, and consideration for others.
- Carry out official decisions and policies of the organization within the ambit of law of the land faithfully and impartially.
All employees are required to abide by the laws and regulations that are relevant to the activities we engage in, both in text and spirit. Employees are expected to remain alert and vigilant with respect to frauds, thefts or illegal activities committed within the Organizations premises. No employee shall be associated with any illegal activity concerning organization’s business. Employees must avoid any behavior that can be termed as harassment and is found to be offensive, threatening or disturbing to other employees
